Tech Support

From the initial writing of a specification through the installation and operation of the equipment, 100% satisfaction is our goal. At HALOGEN VALVE SYSTEMS, we know that a superior customer service and support team is crucial to the success of our customers and the success of our company. Following are some of the services that we offer:

Performance Guarantee
With the purchase of every Halogen product comes our exclusive Performance Guarantee. If you are unhappy about the performance of one of our products in your chlorine feed application, you may contact your local distributor and request they begin the restock,refund or exchange process. Under the Performance Guarantee, for 30 days after receiving the product, you may return or exchange it for full purchase price refund or credit towards another Halogen product. To qualify, all Performance Guarantee refunds or exchanges must be pre-approved by the factory service manager before returning the equipment to the factory.

Warranty WARRANTY STATEMENT.pdf 
HALOGEN VALVE SYSTEMS warrants every single one of our products for a period of three years. If a failure occurs within the said period, the warranty extends from the date of HALOGEN VALVE SYSTEMS's shipment, and liability is limited to repayment of the purchase price, repair or replacement of the equipment. All warranty work must be returned to the factory or a center designated by HALOGEN VALVE SYSTEMS.

Service
Our policy is to get all repairs, warranty work and retrofits completed and shipped back to the customer within 48 hours of receiving them at our factory. Trained technicians and a large parts inventory makes this happen. We understand that there is nothing more frustrating than sending something back to the manufacturer and wondering when you will see it again. Two day turnaround—that is our policy! For prompt service, call our FACTORY SERVICE HOTLINE at 1-800-893-6723 (within U.S.) or 925-686-6700.

Technical and Application Support
HALOGEN VALVE SYSTEMS factory engineers have strong technical backgrounds with many years of emergency shutoff experience in chlorine feed applications. If you require technical information, application support or help with a custom project, please contact an application engineer at our HELP HOTLINE at 1-800-893-6723.